Executive Strategic Planning

Organizations regardless of size succeed or fail for a variety of reasons. Hard work, persistence, the appeal of an innovative product or service, persuasive marketing, consumer demand or need can all play a part. Some say luck has a role. Others say it’s a matter of being in the right place at the right time. In still other cases, management is committed to addressing all of the important aspects of ensuring the success of the business. Creating a vision, a mission, and a strategy is followed by developing a well thought out plan, which is followed by the implementation of the plan. The Executive Strategic Planning Process will cover the following:

• Elements Of The Strategic Thinking Process
  • Vision
  • Values
  • The External Assessment
  • Market Segments
  • Competitive Analysis
  • Trend Analysis
  • Internal Appraisal
  • Structure
  • Resources
  • Strengths, Limitations, Opportunities ,& Threats
    • Strengths
    • Limitations
    • Opportunities
    • Threats
• The Business Plan
  • Mission Statement
  • Examples of Vision and Mission Statements
  • Critical Goal Categories
  • Business Planning Goals
  • The Market Plan
  • Market Communications
  • The Sales Plan
  • Financial Budgeting
  • The Review Process
  • Summary

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Entrepreneurial Leadership and Strategic Thinking

• Building a Successful Business
  • Your Roles
  • How to Get the Most from this Process
  • What is Strategic Thinking and Planning
  • Building a Sustainable Business
  • Benefits of Planning
  • Your Dreams, Your Vision
  • Creating a Vision Statement
• Passion for Succeeding
  • Values
  • Ensuring your Success
  • The Success Formula
  • Developing Successful Attitudes
  • Affirmations
  • Becoming an Entrepreneurial Leader
• Developing a Competitive Edge
  • The External Assessment
  • Market Segments
  • Competitive Analysis
  • Trend Analysis
  • Internal Appraisal
  • Structure
  • Resources
  • Developing a Base Strategy
  • Selecting a Base Strategy
  • Strengths, Limitations, Opportunities, & Threats
    • Strengths ( Internal)
    • Limitations ( Internal)
    • Opportunities ( External )
    • Threats (External)
• Business Planning and Execution
  • Business Planning
  • Mission Statement
  • Doing the Right Thing Right
  • Critical Goal Categories ( CGC’s)
  • Shortening Your Personal Learning Curve
  • Personal Goals
• Generating Customers and Profitability
  • The Market Plan
  • Market Communications
  • The Sales Plan: Why do People Buy?
  • The Sales Process
  • Determining Customers Needs
  • What is a Customer- Driven Organization
  • Speed and Flexibility
  • Exceed Customer Expectations
  • Your Organization
  • Financial Budgeting
  • Financial Planning
  • The Review Process
  • Summary

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Customer Loyalty

The Customer Loyalty development process will take you beyond the typical scripted interaction with a Customer, and past the everyday policies and systems you are involved in as a service provider with your organization. This process will help you discover how to create loyal Customers by exceeding their expectations. You will also develop the necessary skills and attitudes to help you personally and emotionally connect with your Customers. You are embarking on an exciting path of personal growth and positive contributions to your organization!

• Beyond Customer Service - Creating Customer Loyalty
  • What does Customer Service really mean?
  • Why Customer Loyalty? Isn’t Customer Satisfaction Good Enough?
  • Customer Loyalty: A Strategic Advantage.
  • What Does A Customer Really Want
  • The Competitive Advantages of Customer Loyalty.
• Creating and Measuring Customer Loyalty
  • Creating an Emotional Tie Through Points of Connection.
  • Understanding Yourself and Others
  • Measuring Customer Loyalty
• Effectively Managing Stress and Impulses
  • What People Say About Stress
  • Stress Management
  • Model 1: Activation-Believe-Consequence
  • Model 2: Stimulus-Choice-Response
  • Reducing or Eliminating Stress
  • Impulse Control
  • Goal Accomplishment for Success
• The Benefits
  • Criteria For Personal Goal Setting
  • Rewards and Consequences
  • Roadblock to Success
  • A Solution For Every Obstacle
  • Action Steps and Dates
  • Persistence is the Key
• Always Create a Powerful Connection
  • Connecting Starts With You
  • Handling Customer Complaints
  • Your Customers are Your Business
• Dream Inventory
  • Introduction to Dream Inventory
  • Dream Inventory Worksheet
  • Checkpoint
• Self Evaluation
  • Self Evaluation
  • Mental Development
  • Social Development
  • Physical Development
  • Financial/Career Development
  • Family Life Development
  • Ethics and Beliefs Development
• Goal Planning
  • Setting Goals and Establishing Priorities
  • Goal Planning Sheet Instructions
  • Goal Planning Example
  • Goal Planning Sheets
  • Final Checkpoint
• Goal Accomplishment
  • Introduction
  • Goals Accomplished Summary Sheets

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Time Strategies

If you like many other people, have let your life get out of control…relax.  You can gain control and live a life that provides you with the tangible and intangible rewards you desire and deserve.  In a rapidly changing, time-pressured world in which we live, effective time management is crucial.  Effective time management will give you focus to get more done…in less time.  The “Time Strategies” process will cover the following: 

• Time Management-Why Do We Need It?
  • Introduction
  • Evaluating Current Behavior
  • Our Perception of Time
  • Attitudes
  • Developing Time-Conscious Attitudes
• Investing Time Through Purpose, Values, And Vision
  • The Importance of Meaning
  • Purpose
  • Values
  • Vision
  • Investing Your Time
• Time Management Fundamentals I
  • Getting Organized – The Three “ D’s”
  • Do the Right Thing Right
  • When is Your Most Effective Time
  • Planning and Priorities
  • An “ Ongoing To Do” List
  • When to Plan
  • Planning for Interruptions
• Goal Setting For Success
  • Without Goals There is No Need for Time Management
  • Staying Smart
  • Completing a Goal Planning Sheet
  • Possibility vs. Necessity Thinking in Goal Setting
  • Overcoming Procrastination
  • Balance
• Time Management Fundamentals II
  • Telephone – Friend or Foe?
  • Additional Time Wasters
  • Making the Most of Meetings
  • Time Management at Home
  • Stress Management
  • Learning to Say No
  • A Matter of Choice

For more information, please follow this link.